TTA understands and respects your right to privacy and is committed to privacy protection.
As a State-Owned Enterprise subject to the Information Privacy Act 2000, the TTA has developed a Privacy Management Plan and Policy to regulate the way that it collects, uses and handles your personal information.
This privacy statement is designed to provide an overview of how TTA uses information it may collect currently from visitors to this website, as well as describing how your privacy will be protected when myki (smartcard) is introduced in 2007.
To view the detailed policy, click on TTA Privacy Management Plan and Policy.
What information is currently collected through this website?
You can access this web site and browse anonymously without providing your personal information and without being identified. TTA collects data through its web server, including the number, time and date of visits to the site and its pages. This anonymous information is used for statistical purposes and to ensure our web site is providing relevant information.
However, some of the functions and services provided by this web site require you to provide certain personal information. For example, if you are seeking additional information on myki, we will need contact details in order to respond.
This information will only be used and disclosed for the purpose for which it was collected, which will be explained at the time of collection. Your personal information will not be disclosed for any other purposes except if required by law, with your express consent, or in emergencies where someone is at risk.
Cookies
This web site may use cookies for certain services. A cookie is a small data file that is shared between a web server and your browser and which may write to your hard drive.
Cookies can provide various types of information, depending on how they are used. This TTA website uses cookies to track user traffic patterns so that we can serve you better when you next visit the site. You can set your browser to notify you when you receive a cookie so that you can accept or reject it. However, rejecting cookies may limit how you can use this site.
Privacy and myki (smartcard)
Victoria's new smartcard public transport ticketing system is scheduled to be rolled-out from 2007.
Smartcards - myki - will be used for travel on metropolitan trains, trams and buses, as well as regional trains and major regional centre bus services.
Most people will have the choice of purchasing and using an anonymous myki. Personal information about cardholders will only be collected:
- If you choose to register your myki with TTA to protect any value on the card against loss, theft or malfunction. Registration will require at least minimum contact details.
- If you apply for a concession myki you will need to provide the personal details required to establish your entitlement.
- If you choose to add value to your myki by using a credit or debit card, or by registering for a direct debit (autoload) facility, TTA will need to hold relevant details required for payment processing.
Registered cardholders will also have the option of personalising their myki with a name and/or photograph. Some concession cardholders will be required to have a personalised myki.
Use of the myki will generate a transaction record, which will include the location, time and date of the transaction. If a cardholder has provided personal details, TTA will have the ability to link them with their transactions. However, TTA or its agents will only do so in connection with the operation of the payment system. Personal information will only be disclosed to third parties for other reasons where it is required by law, with the express consent of the cardholder or where necessary in emergencies where someone is at risk.
Security
TTA and its agents will take all reasonable measures to secure personal information.
Accessing or correcting your information
If you want to see or correct information that TTA holds about you, please contact us via the form here.
Complaints
If you have a complaint about the way TTA has handled your personal information, please contact us via the form here.
More information.
If you would like further information about the TTA's Information Privacy practices please contact us via the form here.
